Returns & Exchanges

At Vault X US, we stand by the quality of our gear and offer a 30-day return policy for unused items in their original packaging. Whether you need a different size or a full refund, our goal is to ensure your collection stays protected without the hassle.

1

Initiate Your Request

Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.

2

Prepare Your Package

Securely pack the items in their original Vault X packaging, ensuring all protective seals and tags remain intact to qualify for a full refund.

3

Ship It Back

Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location across the US.

4

Receive Your Refund

Once our warehouse inspects the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing